Recently I received an email from CrashPlan. Again. This is a screenshot.
What can this email tell you?
First of all, it looks like I do not use CrashPlan anymore. And this is absolutely correct.
Second, what you can see – CrashPlan knows the size of my backups. This is actually an interesting point. The trick here is – I have never used their cloud backup, I always backed up locally, to my NAS. However, to use CrashPlan software (even locally) you have to create an online account. And as you can see CrashPlan collects some data about you then. I’m sure that this is mentioned in EULA. But I personally find this not very good practice.
Writing this article I thought, that it is a good time to remove my CrashPlan account. Time to time I clean up accounts I never use. Definitely, I can simply configure Gmail filter to send emails from such services directly to trash. But, remove the account you do not really need, is kind of better solution for me. So, I decided to remove the CrashPlan account and … did not find how one could do this. Then I opened a ticket in their help desk. Few days later I got an answer which says that to deactivate my account I should ask them in a bit more formal way: I should clearly write that I want to deactivate my account, should specify what exactly account, and send this email from the email associated with an account I want to deactivate. I did. Moreover, in the mail, I explicitly mentioned that I wanted my account to be deleted, not just deactivated. A day later they confirmed that my account was deactivated. Probably, it is impossible to really delete a CrashPlan account.
PS: I stopped using CrashPlan after having issues restoring data from my backup. But, I believe, now all this plays no role since CrashPlan itself stops working with consumer users and completely focused on business customers.